Is There Anything Else I Can Help You With?
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Is There Anything Else I Can Help You With?
The focus of this series will be on creating, managing and improving customer service or CX systems, and hopefully share stories, offer advice and maybe create a community around CX delivery that you will find valuable for your own customer service organizations. It might be a bit out there to thin...
Recent Episodes
4 episodes
Episode 4 - Is Your QA Program Moving The Needle?
In this episode, we will dive into why I think most companies get their Quality Assurance Program WRONG! Are you thinking about re-vamping your QA pr...
Episode 3 - Outsourcing Your Business
The first of 2 episodes on this very important subject, we will talk through the important elements of outsourcing your customer service business. In...
Episode 2 - Choosing the Right KPIs for Your Business
Choosing the Right KPIs is more than just a Top Level Metric. Understanding what drives that metric in an operational way is key for your customer ex...
Episode 1 - Introduction (What is This All About?)
In introduction to David Wilson, Customer Service and Experience Nerd! In this episode, I will give the context on what the series will be about, and...